PRIVACY POLICY

Privacy Policy for Family First of Jacksonville

Effective Date: December 1, 2024

Family First of Jacksonville
2114 E. Rusk Street, Jacksonville, Texas 75766
Phone: (903) 284-6105

At Family First of Jacksonville, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect information gathered through our services, including any personal data related to pediatric patients and their guarantors.

Information We Collect

1. Patient Information: We collect personal information such as the patient’s name, date of birth, medical history, and health-related data. This information is used exclusively to provide appropriate medical care and make decisions regarding the health and wellness of your child.
2. Guarantor Information: We collect contact details, including cell phone numbers, from the legal guardians or guarantors of our patients. This information is primarily used to:
   1. Send appointment reminders.
   2. Notify you of wellness checks, flu shots, and other vaccination reminders.
   3. Provide information related to any outstanding balances with the office.

How We Use Your Information

The information we collect is used solely for the purpose of:

• Providing medical services to pediatric patients.
• Communicating with guarantors regarding healthcare services and appointments.
• Ensuring accurate billing and payment processing.

We do not share your information with any third-party organizations or individuals, unless required by law (e.g., in response to a court order or subpoena, or to comply with applicable laws such as public health reporting requirements).

Appointment Reminders and Communications

We may use the cell phone numbers provided to send text messages or make phone calls regarding:

• Upcoming appointments.
• Vaccination schedules, including flu shots and other immunizations.
• Wellness checks.
• Account balance notifications.

You may opt out of receiving appointment reminders or balance notifications at any time by contacting our office at (903) 284-6105 or informing a member of our staff during your visit.

Data Security

Family First of Jacksonville takes your privacy seriously and employs reasonable security measures to protect your personal data. We use administrative, technical, and physical safeguards to ensure that the information we collect is secure from unauthorized access, disclosure, alteration, or destruction.

Your Rights

As a guarantor or patient representative, you have the right to:

• Access the personal data we collect and maintain.
• Request correction of inaccurate or incomplete information.
• Request restrictions on certain uses and disclosures of your information.
• Withdraw your consent to receive text message communications for reminders or balances.

To exercise any of these rights, please contact us at (903) 284-6105 or visit our office at 2114 E Rusk Street, Jacksonville, Texas 75766

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational considerations. Any changes will be posted on our website and will become effective upon posting.

Contact Information

If you have any questions about this Privacy Policy or the use of your personal information, please contact us at:

Family First of Jacksonville

2114 E Rusk Street

Jacksonville, Texas 75766

Phone: (903) 284-6105

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

TEXT MESSAGE POLICY

Purpose:

Pediatric Center of Round Rock utilizes text messaging to remind patients about upcoming appointments, their financial obligations, future required wellness visits, and for customer care.

Consent:

As part of the new patient paperwork, all patients will receive an option to Opt-In or Opt-Out of receiving messages. Text messages will not include Protected Health Information (PHI) unless explicitly authorized by the patient, ensuring HIPAA compliance. After patients agree to receive the message, the first message will include the following text:

You agreed to receive text messages from Family First of Jacksonville. Your consent to receive messages is voluntary and not a condition for service. Standard Message and Data Rates may apply. The number of messages you will receive messages per month will depend on the number and nature of your visits to Family First of Jacksonville. Reply STOP to opt out. Reply HELP for help. Please visit our website for our privacy policy at https://www.familyfirstjville.com

Keywords for Messaging:

1. Opt-In Keyword: START or similar keyword
2. Opt-In Confirmation Message:Family First of Jacksonville: Thanks for subscribing to appointment reminders, wellness updates, and more. Reply HELP for help. Message frequency may vary. Msg & data rates may apply. Consent is not a condition for receiving care. Reply STOP to opt out.
3. Opt-Out Keyword: STOP or similar keyword
4. Opt-Out Confirmation Message:Family First of Jacksonville: You are unsubscribed and will receive no further messages. For assistance, contact us at https://www.familyfirstjville.com +1 903-284-6105.
5. Help Keyword: HELP or similar keyword
6. Help Confirmation Message:Family First of Jacksonville: For questions or help, please visit https://www.familyfirstjville.com, or call +1 903-284-6105.

Additional Notes:

Text messaging should not be used for emergencies. Patients should call the clinic directly or dial 911 for urgent concerns.

Patients must notify the clinic of any changes to their phone number to continue receiving messages.